POLICIES & PROCEDURES


"Clear policies and procedures reflect our commitment to awareness, intention, and excellence, ensuring a seamless experience for everyone we serve."


The logo for arrow athletics is a red triangle with an arrow in the middle.

GYM CLOSURES:


The following are events/holidays we will be closed: GOOD FRIDAY-HOLY SATURDAY (EASTER WEEKEND), MEMORIAL DAY WEEK (PRIOR THURSDAY-MONDAY), JULY 4TH, LABOR DAY, THANKSGIVING WEEK (WED-SAT), CHRISTMAS EVE THROUGH NEW YEARS DAY.


MONEY BACK GUARANTEE


MONEY-BACK GUARANTEE If you are not pleased with your first class, we offer a money-back guarantee if you notify the front desk BEFORE the second class.


ANNUAL GYM MEMBERSHIP


All Students and Members will be charged an anniversary fee. This fee is good for one year or until you drop out of the program.



MAKEUP CLASSES


Because of our strict student to teacher ratio, all make up classes must be scheduled a minimum of one week in advance. Missed classes will not result in prorated tuition or refunds. No refunds for classes missed including scheduled holidays. Make up tokens will be issued for excused absences and can be redeemed for your current program through the customer portal. Make up tokens will not be approved for unpaid accounts. Make up classes do not apply to unlimited classes. You will forfeit any unused make up tokens if you cancel your enrollment.


BILLING & PAYMENT



I understand that a written notice emailed to contactus@arrowathletics.net by the 15th of the current month is required to terminate billing; and I am responsible for payment whether or not my student attends classes until I notify this facility in writing to drop my student from class(es).


Arrow Athletics reserves the right to suspend membership and training privileges to any family with an overdue balance on their account. No participation in classes or redemption of make up tokens is allowed if full payment is not received by the 15th of each month.


I represent and warrant that if I am purchasing something or paying for a service from this facility or from other merchants through this facility that (i) any credit card or bank account draft (ACH Draft) information I supply is true and complete, (ii) charges incurred by me will be honored by my credit card company or financial institution, and (iii) I will pay the charges incurred by me at the posted prices, including any applicable taxes, fees, and penalties.


I hereby authorize (if online payment is made or autopay information is provided) this facility to charge my ACH draft, or credit card account. I understand that a written notice emailed to contactus@arrowathletics.net by the 15th of the current month is required to terminate billing; and I am responsible for payment whether or not my student attends classes until I notify this facility in writing to drop my student from class(es).


Arrow Athletics reserves the right to suspend membership and training privileges to any family with an overdue balance on their account. No participation in classes or redemption of make up tokens is allowed if full payment is not received by the 15th of each month. 


A $30 late fee will be assessed to families that have not paid in full after 20 days from the first of each month.  


All program pricing will be assessed and is subject to increase annually in August of each year. 


Should I dispute a charge through my financial institution this will constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.



DROP & HOLD


We love our members and don't want to see you go, but if you have to drop, here's our easy process!


Email Notification:  To initiate the drop process, please email us at  contactus@arrowathletics.net and let us know that you would like to drop your membership.


Notice Period: Drop requests must be submitted by the 15th of the month to take effect the following month. For example, if you submit your request on January 15th, the drop will become effective in February.


Confirmation: Once we receive your email, we will confirm your request and provide any additional information needed to complete the process.We love our members and don't want to see you go, but if you have to drop, here's our easy process!



ARRIVAL AND PICKUP


Be sure your student arrives 5 minutes before (no earlier please) his/her scheduled class time. Please pick up your student on time. Please inform us if you know you will be late picking up your student. Instruct your student to wait inside the building and you should escort them from the building to your car. During peak times the parking lot is crowded. Please take into consideration that our students may include young children. Please drive slowly and carefully. Do not take a chance on your student running to and from your car.





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